Job Description

Responsibilities

• To develop department objectives and action plans including forecasting for the after sales departments on a weekly/monthly basis, to achieve the agreed monthly and annual sales and profitability targets set for the Dealership.
• To manage the overall customer experience by ensuring that all operations and interactions relating to the after sales department have the customer top of mind, by constantly delivering superior services and resolving customer queries that result in customer satisfaction, brand loyalty, profitability and enhanced customer retention.
• To oversee the effective management of the workshop by ensuring housekeeping standards are adhered to and all workshop machinery and tools are maintained/calibrated in accordance with set guidelines to minimise any downtime or delay in service delivery.
• To effectively and efficiently manage the after sales and service team to achieve the sales objectives of the dealership including accurate resource planning; task allocation and management; performance management; people development and training; and on-going motivation to support the overall wellbeing of the employees.

Required Skills or Experience

• At least 5 years in a service or customer relation role in the motor industry.
• Knowledge of workshop management principles and practices
• Knowledge of relevant legislation in the automotive industry including POPIA, Labour Relations Act, Health & Safety, trade practices etc.
• People Management skills including KPI and other HR applications
• Financial Acumen – budgeting and forecasting skills