Job Description

A Cyber Cafe Assistant works at an internet shop that provides computers for rent. They give assistance to customers when they need help. The assistant also looks after some of the daily operations in the shop such as maintaining hardware and software.

Responsibilities

• Assist customers when they have trouble or questions using computer softwares such as Microsoft Office, Adobe softwares and all softwares that are being used in the cyber cafe.
• Provide services such as encoding, printing, downloading and all other operations provided by the cafe.
• Must have primary knowledge of computer maintenance and software installation.
• Must possess knowledge on popular online and LAN games because he or she will be assisting customers to use it.
• Troubleshoots different kinds of computer programs, hardwares and softwares.
• Provide excellent customer care.
• Maintain cleanliness and orderliness of the place.
• Keep accurate records of logs and inventories of the shop.
• Time customers of the number of minutes or hours they will use the computer or internet.