Job Description

• Reports to: Chairman/CEO
• Direct Reports: Head office Team, Hotel GMs

• Work closely with the Chairman to develop and execute the long-term vision and growth strategy for the hospitality group.
• Set and monitor financial performance targets, including revenue, profit margins, and cost control measures.
• Oversee new hotel developments and expansion projects, ensuring they align with brand standards.
• Identify emerging market trends and adapt strategies to remain competitive in the hospitality industry.
• Develop and enforce Standard Operating Procedures (SOPs) to ensure consistency across all hotels.
• Implement guest experience enhancement initiatives, improving service standards and customer satisfaction.
• Conduct regular site visits and performance audits to ensure compliance with operational standards.
• Work closely with hotel managers to resolve operational challenges and optimize service delivery.
• Monitor hotel budgets, financial statements, and revenue reports to maximize profitability.
• Develop cost-control strategies, improving efficiency in procurement, staffing, and operations.
• Oversee revenue generation strategies, including pricing policies, marketing campaigns, and loyalty programs.
• Lead and mentor the Group Head of Food & Beverage, Group Head of Housekeeping, and all hotel GMs.
• Oversee talent acquisition, staff training programs, and performance evaluations.
• Cultivate a strong company culture that promotes teamwork, accountability, and service excellence.
• Ensure that all newly constructed or renovated hotels meet the highest quality standards.
• Collaborate with architects, interior designers, and contractors to align new projects with brand aesthetics.
• Approve fixtures, fittings, and furnishings, ensuring quality and durability.

Required Skills or Experience

• MBA or advanced degree in Hospitality/Business Administration
• Professional certifications (CHIA, CHA, CHE)
• Experience with mixed-use developments and resort operations
• Background in luxury or ultra-luxury hospitality brands
• Minimum 15 years of progressive leadership experience in luxury hospitality operations
• Proven track record managing portfolios of 5+ properties simultaneously
• Extensive experience with hotel pre-openings, renovations and rebranding projects
• Demonstrated success in turnaround management for underperforming properties
• Deep expertise in revenue management strategies and systems.
• Strong background in F&B operations, including high-volume restaurant and banquet management
• International hospitality experience across multiple markets and cultures
• Advanced proficiency in financial analysis tools and BI platforms
• Working knowledge of modern construction and design principles
• Familiarity with sustainability practices in hospitality operations
• Understanding of digital transformation in guest services
• Exceptional people management skills with experience leading 500+ employees
• Proven ability to develop and mentor high-potential leaders
• Strong crisis management and problem-solving capabilities
• Outstanding communication and stakeholder management skills
• Strategic thinker with ability to balance long-term vision with short-term execution
• Change management expertise in organizational transformation.