Job Description

• Reports to: Head of Hospitality Group
• Direct Reports:  Housekeeping Managers

Role Overview

The Group Head of Housekeeping ensures impeccable cleanliness, hygiene, and room aesthetics across all hotels. This role involves standardizing housekeeping operations, selecting premium toiletries and linens, and training staff to uphold the highest hospitality standards.

Key Responsibilities:

• Develop and implement group-wide housekeeping standards, ensuring consistency in room cleanliness and presentation.
• Develop and implement housekeeping SOPs for all properties.
• Conduct regular hotel inspections to ensure compliance with brand standards and hygiene protocols.
• Work with hotel housekeeping teams to optimize room turnover rates and deep-cleaning schedules.
• Oversee the selection and procurement of cleaning supplies, linens, bedding, and guest toiletries.
• Ensure quality and durability in all fabric selections, including towels, bathrobes, and bed linens.
• Select soaps, shampoos, lotions, and room fragrances that align with the brand’s luxury standards.
• Develop structured training programs for housekeeping teams, ensuring efficient service delivery.
• Implement performance monitoring and feedback systems to continuously improve service quality.
• Establish clear housekeeping workflows to improve efficiency in room servicing and laundry management.
• Implement eco-friendly housekeeping practices, including biodegradable cleaning products and water-saving initiatives.
• Develop strategies to optimize housekeeping costs without compromising on quality.
• Oversee laundry and linen management, ensuring cost-effective and hygienic cleaning processes.
• Ensure that all guest rooms and public areas reflect the brand’s luxury and aesthetic appeal.
• Develop turn-down service standards and in-room experience enhancements.
• Implement guest feedback mechanisms to continuously improve room quality and service delivery.

Required Skills or Experience

• 10+ years in executive housekeeping roles within luxury hotels/resorts (5+ properties) 
• Proven experience in large-scale housekeeping operations (500+ rooms) 
• Expertise in developing SOPs and quality assurance programs 
• Strong background in procurement of premium linens and amenities 
• Knowledge of eco-friendly cleaning technologies and sustainability practices 
• Certification in hospitality housekeeping management
• Proficiency in housekeeping management software 
• Experience with inventory and laundry management systems 
• Financial acumen for budgeting and cost-control measures
• Exceptional team training and development abilities 
• Strong problem-solving and crisis management skills 
• Ability to drive operational efficiency without compromising quality 
• Degree in Hospitality Management or related field