Job Description

• Reports to:  Head of Hospitality Group
• Direct Reports  AGMs, HODs

Job Overview

The General Managers are responsible for overseeing the operations, development, and strategic growth of a portfolio of their hotels, including those under construction. The GMs ensure that all hotels operate at the highest standards of quality, service, and profitability while maintaining brand consistency. This role requires strong leadership, operational excellence, and strategic planning to drive business growth and enhance guest satisfaction.

Key Responsibilities

• Develop and implement strategies to enhance the brand positioning and financial performance of all hotels.
• Identify market trends and business opportunities to drive occupancy rates and revenue growth.
• Ensure smooth operations, maintaining high service standards and operational efficiency.
• Establish and enforce policies, procedures, and best practices that align with international hospitality standards.
• Monitor and improve key performance indicators (KPIs), including guest satisfaction, revenue per available room and employee productivity.
• Conduct regular performance reviews of each hotel and implement corrective actions where needed.
• Develop and maintain a strong customer service culture, ensuring an exceptional guest experience at every touchpoint.
• Implement guest feedback systems and continuously improve service delivery based on reviews and ratings.
• Oversee staff training programs to enhance hospitality skills, customer engagement and service excellence.
• Develop and manage annual budgets, ensuring profitability and cost control.
• Optimize pricing strategies, revenue management techniques, and occupancy levels to maximize financial performance.
• Monitor financial reports, analyze revenue streams, and identify opportunities for efficiency and growth.
• Implement risk management strategies to safeguard assets, guests, and employees.

Required Skills or Experience

• Master’s degree in Hospitality Management, Business Administration, or a related field.
• 10+ years of experience in hotel operations, with at least 5 years in a senior leadership role overseeing multiple properties.
• Strong expertise in hotel management, revenue optimization, and operational excellence.
• Proven track record in managing large hospitality portfolios and delivering financial growth.
• Excellent leadership& communication skills.