Company Profile

Response One Ghana Limited is a trusted leader in integrated security solutions with over 10 years of experience protecting homes, businesses, and institutions across Ghana. We provide monitored alarms, CCTV, access control, fire systems, and rapid response services to clients such as Consolidated Bank Ghana, AngloGold Ashanti, PMMC Shops, and Bank of Africa.

Job Description

• Location: Osu-Accra, Ghana
• Shift Pattern: 3 Shifts per Day (Morning, Afternoon, and Night)

Join our team as a Client Support Executive / Monitoring Room Services and play a key role in our Monitoring Room operations!

Job Summary

We are seeking dedicated and customer-focused Client Support Executives / Monitoring Room Services to monitor and respond to alarm signals, CCTV, maintain building security, and provide exceptional customer service.

Key Responsibilities

• Monitor and respond to various alarm signals
• Prepare daily fault reports for Operations
• Communicate effectively with internal and external departments
• Follow company policies and procedures
• Complete equipment checks and logs
• Answer multiple telephone lines and respond to customer enquiries
• Ensure customer expectations are met
• Maintain building security and monitoring response centre operations
• Complete assigned duties and special projects
• Support the Sales Team on outreach programmes (when off-duty)

Reporting
The Client Support Executive / Monitoring Room Services will report directly to the Lead, Monitoring Room Services.

Required Skills or Experience

Ideal Candidate

• We are looking for a detail-oriented individual with excellent communication and customer service skills.
• Ability to work in a fast-paced environment and familiarity with monitoring room operations are desirable.