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Training Officer

JOB SUMMARY
Company	SBP Africa Li...
Industry	Human Resourc...
Category	Human Resourc...
Location	Madina & Tema
Job Status	Full-time
Salary	GH¢
Education	Bachelor̵...
Experience	2 years
Job Expires	Sep 06, 2025
Contact	SBPAFRICA

Job Description

Locations: Madina and Tema

Job Summary

The Training Officer will be responsible for developing, coordinating, and implementing training programs for both employees and clients. This role requires a proactive individual with excellent organizational and communication skills who can assess training needs, design and deliver effective training solutions and sessions to enhance skills, knowledge, and performance.

Key Responsibilities

Training Program Development: Design and develop comprehensive training programs and materials for internal staff and external clients, ensuring alignment with business goals and industry standards.
Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars both in-person and virtually.
Needs Assessment: Assess training needs through surveys, interviews, and collaboration with department heads to identify skill gaps and training requirements.
Content Creation: Develop and update training content, manuals, and e-learning modules that are relevant, interactive, and accessible.
Training Evaluation and Feedback: Monitor and evaluate the effectiveness of training programs, gather feedback, and make necessary adjustments for continuous improvement in quality and outcomes.
Training Coordination: Schedule and organize training sessions, including logistics, materials, and communication with participants.
Record Keeping: Maintain accurate records of training activities, attendance, and outcomes.
External Training Management: Liaise with clients to understand their training needs, develop customized training solutions, and deliver training to client teams.
Assess and understand training needs of outsourced employees, develop customized training solutions, and deliver training to them.
Identify and create collaboration with external facilitators and trainers.
Continuous Improvement: Stay updated with industry trends, new training methodologies, and best practices to ensure the company’s training programs are cutting-edge and effective.

Required Skills or Experience

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field.
Proven experience as a Training Officer or in a similar role, preferably within the outsourcing or BPO industry.
Strong knowledge of training methodologies, tools, and techniques.
Excellent communication, presentation, and interpersonal skills.
Ability to create engaging and effective training materials.
Proficiency in using e-learning platforms and MS Office Suite.
Strong organizational and time management skills.
Ability to work independently and as part of a team.

How To Apply

Interested candidates are invited to apply via our job portal at https://jobportal.sbpafrica.group or via email at recruitment@sbpafrica.group

Note

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