Job Description

A reputable and rapidly growing organization is seeking the services of a smart, confident, performance oriented and experienced professional to occupy the position of Head, Human Resource and Administration.

STAFF MANAGEMENT

Supervises, leads, guides and supports the following positions:

• Administrative staff
• Human Resource Department Staff
• Cleaners
• Part time gardener
• Security Services

OVERSEE THE HUMAN RESOURCE AND ADMINISTRATIVE FUNCTIONS TO ENSURE CONFORMITY WITH THE INSITUTIONS’ REQUIREMENTS 

Administration

• Supervise the implementation of Administrative policies;
• Ensure appropriate management & protection of properties and assets;
• Set up vendors and service providers;
• Oversee allocation of equipment (including vehicles);
• Promote good practice that would ensure the timely and efficient provision of procurement and admin. services to improve customer satisfaction;
• Prepare and monitor the implementation of the departments’ budgets;
• Carry out random checks of files to ensure availability and accuracy of the information in the system;
• Maintain key relationships: vendors and service providers, Lawyers,  Insurance Agencies, Immigration services, Labor law departments;

Human Resource

• Develop and Supervise the implementation of human resource policies;
• Ensure Quality staffing; review Job descriptions in line with the institution’s competency deployment needs;
• Coordinate job evaluation and determination of benefits and compensations;
• Participate in strategy to maintain good staff morale, good employment conditions and equity, transparency;
• Supervise the assessment of training needs and  organize adequate opportunities for all users to upgrade skills;
• Prepare and ensure the payment of the monthly Payroll and the issue of payslips to staff;   
• Review national staff salary and benefits package ensuring they are competitive within the local market as appropriate;
• Ensure staff replacements when needed;
• Recommend appropriate health insurance providers, negotiate an appropriate package and payment schedule for the Institution and monitor the scheme;
• Establish and monitor the activities of committees set up to take decisions on various aspects on human resource managements and ensure their continuity and their contribution towards the development and management of the human resource.
• Participate in the leadership and Management of the company and be part of the Management Committee

Ensure policies are in place to meet Institutions needs

• Develop, maintain and supervise the implementation of  Administrative and Human Resource policies;
• Ensure updated policies are available to all staff and are understood; 
• Conduct Processes analysis and streamline procedures;
• Organize, Coordinate and supervise orientation and training on policies;
• Provide support and on-the-job training to staff of the Admin/HR departments;
• Supervise/implement audit recommendations in human resources and administration to comply with PAN-AFRICAN internal Controls regulations;

Ensure Good and Timely Supply of Goods and Services

• Supervise the procurement process to ensure a timely supply of goods and services according to the procurement policies and standards of quality of service;
• Approve the delivery of items in the storeroom through the internal waybill;
• Follow-up the payment of goods and services invoices and bills, and advise the Accountant on terms and conditions of contracts relating to supply of goods and services to ensure that payments are made as agreed,
• Supervise the management of the store room;
• Supervise the vehicle and transport management of the Institution
• Supervise the overall vehicle management and ensure the application of the Institutions policies and procedures in this regard;
• Organize and maintain all local insurance and other documents needed for the Institutions vehicles and other equipment as necessary;
• Supervise the timely and proper maintenance of the vehicles;
• Maintain the vehicle monitoring tools;
• Perform other duties as assigned by Supervisor in relation to work duties

People Management

• Motivate and support relevant stakeholders to implement strategies to bridge gaps and meet set targets in the Institution

Process, Control and Operational Performance

• Take responsible steps to ensure that relevant business information is accessible to stakeholders
• Ensure compliance to internal procedures and processes
• Ensure no or minimized operation risk
• No audit exceptions
• All regulatory requirements should be followed 

Required Skills or Experience

• Leadership skills,
• Interpersonal and communication skills
• Presentation skills
• Analytical skills
• Computer skills 
• Excellent grasp of Admin and HR policies, practices and procedures

COMPETENCIES:

• Customer Service Orientation
• Negotiation
• Change management
• Performance Management
• Building and nurturing relationships
• Teamwork and team building
• Planning and organization

​Personal Attributes

• Capacity for strategic thinking              
• Results oriented
• Business focused
• Ethical

Skills and Competencies

• Track record in a management position of a financial institution servicing the MSME sector. 
• Knowledge of bank and/or non-bank financial institution operations.
• Have excellent written and oral communication skills;  
• Ability to multitask and work within deadlines; 
• Proficient in use of Microsoft applications, including Word, Excel,  & Outlook (or similar software);  
• Basic analytical and statistical skills
• Good communication skills and the ability to interact with all levels of management and employees.
• Excellent relationship management with good presentation skills.  
• Must be adaptable, innovative, and possess good analytical skills & sound judgment; 
• Strong customer service focus and ability to work well with people from varied backgrounds and cultures at all levels in the organization.
• Excellent interpersonal, oral and written communication skills.
• Strong problem solving and decision making skills
• Ability to maintain confidentiality
• Ability to work under pressure;
• Excellent planning, organizational and time management skills
• Strong team player.
• Stakeholder management skills
• Experience with design and implementation of business development strategy
• Conflict resolution