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Creative Associates International Inc. is a dynamic and fast-growing professional services firm that specializes in international development in the areas of education, democratic transitions and stabilization in post-conflict environments. Based in Washington, DC, the firm has a field presence in 30 countries worldwide with a strong and diverse portfolio that includes global contracts with the U.S. Agency for International Development (USAID) and other clients including the U.S. Department of State and the U.S. Department of Defense. The firm has earned a solid reputation among its clients and missions worldwide and is well-regarded by competitors and partners alike. 

Job Description

• Title Senior Human Resources Officer
• Reports to Deputy Chief of Party - Operations
• Location    Accra, Ghana 

PROGRAM DESCRIPTION
In close coordination with the US Embassy and USAID, the goal of the USAID/OTI-funded Littorals Regional Initiative (LRI) is to support US foreign policy priorities to shore up stability and prevent violent extremism in the Littoral region, including Ghana. 

Initial objectives include: 
1. Rapidly delivering effective and relevant programming on the ground through targeted interventions that may be scaled up.
2. Informing and improving USG programming by piloting approaches and sharing reporting.
3. Providing rapid response capacity, from hiring STTAs to quick response activities, in the event of a crisis or opportunity.

POSITION SUMMARY
The Senior HR Officer will manage, develop and administer policies and programs covering several of the following: recruitment, wage and salary administration, training, employee relations, and benefits. S/he will prepare recommendations to top management concerning human resource policies and practices and will work closely with line and staff management to develop human resource plans and strategies to meet organizational requirements. In this role, s/he will ensure that program policies and practices comply with applicable laws and regulations in each LRI country. Additionally, s/he is responsible for employment, training, motivation, and evaluation of assigned employees. 

REPORTING & SUPERVISION
The Senior HR Officer will report to Deputy Chief of Party – Operations (DCOP-O) and oversee the IT Officer and the HR/Administrative Assistant. The Sr. HR Officer has a dotted reporting line to the Regional HR Operations Manager, on related project and corporate human resources matters.

PRIMARY RESPONSIBILITIES
Primary responsibilities include but are not limited to the following:

• Develop and implement policies regarding human resources activities, such as recruitment, compensation, benefits, training, employee relations, and performance management.
• Process, verify, and maintain documentation relating to personnel activities, such as recruitment, training, grievances, performance evaluations, and classifications.
• Interpret and provide guidance and instruction to subordinates/peers on HR processes, policies, workflow and work unit priorities.
• Develop professional HR substantive expertise through continuous learning activities such as attending academic courses, seminars, workshops, reading professional research journals or conducting research to support program development.
• Study and analyze positions and prepare position descriptions based on job responsibility questionnaires and personal interviews; evaluate positions using established evaluation systems, determine grades and prepare records as to the validity of the evaluations.
• Record and track data from position descriptions and job salary evaluations to ensure consistency and accountability.
• Identify staff vacancies and recruit, interview, conduct candidate reference and work history authentication along with background checks and select applicants.
• Provide employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits.
• Administer compensation, benefits and performance management systems and safety and recreation programs.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment and recommended needed changes.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives, which includes planning and managing the onboarding process and training for all new hires. Analyze training needs to design employee development, language training and health and safety programs.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping to resolve work-related problems.
• Conduct exit interviews to identify reasons for employee termination.
• When needed, contract with vendors to provide employee services such as background verification, health and life insurance, and transportation.
• Assist supervisors and staff with understanding and using the Performance Evaluation System.
• Mediate conflict, grievances, and harassment cases.
• Make decisions on HR issues in consultation with the DCOP-Operations.
• Assess labor law risks in consultation with home office and local counsel and advise on risk mitigation measures to ensure program has labor flexibility to expand and contract. 
• Manage all HCN staff procedures on Health Insurance and National Housing Funds and Life Assurance in compliance with the Ghanaian Labor Law and the labor laws for other target countries.

Required Skills or Experience

• University degree in human resources, management, business administration, or related field is required.
• At least five (5) years of general experience with at least three (3) years of HR experience in a high volume, complex environment is required.
• Experience working on development funded programs will be added advantage.  
• Demonstrated ability to solve challenging and complicated administrative issues.
• Experience with budgeting and cost analysis.
• Strong organization and communication skills.
• Experience in sourcing, recruiting, and interviewing professional and management candidates is required.
• Certification in human resources (PHR, SPHR, GPHR) is considered a plus.
• Experience in developing and implementing programs across complex organizations with software and systems related to sourcing and management of candidates are required.
• Good communication and interpersonal skills are required.
• Considerable knowledge of employment law is a plus.
• Proficiency at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc. is required.
• Excellent record keeping and documentation skills.
• Experience of working in a conflict environment preferred.
• Fluency in oral and written English.
• French language proficiency is highly desired. 
• Must have existing work authorization for Ghana.