Company Profile

Betika is one of leading Gaming companies with gaming platforms and operations in Kenya and 9 other African countries handling millions of monthly site visits. We are not just a Sports Betting brand; we are a lifestyle brand that believes in responsible gaming practices. We offer mobile solutions, SMS, USSD, Android, and iOS applications, as well as desktop and retail. These channels enable Betika to deliver the fastest and most competitive gaming products for our customers.

Job Description

Job Summary
To support in-country day to day HR operations which includes; full employee lifecycle process, recruitment, onboarding and offboarding, HR administration, coordinating training and development programs, performance management, managing employee relations, audits, employee engagement initiatives, policy implementation and compliance, managing HR records and HR reporting.

Key Responsibilities

1. HR Operations & Administration

• Manage daily HR operations, providing essential support across the employee lifecycle (recruitment, onboarding, development, performance, offboarding).
• Provide comprehensive HR administrative support, including payroll input, benefits administration, leave management, staff travel arrangements, and HR communications.
• Maintain accurate and organized employee records, both physical and electronic.
• Drive the effective use of HR technologies and systems, including the HRIS.
• Prepare regular HR reports for management (monthly, semi-annually, annually, and ad hoc).

2. Talent Acquisition & Onboarding

• Support recruitment activities, including facilitating background checks, and lead seamless onboarding and induction for new hires.

3. Strategic HR & Planning

• Collaborate with the HRBP and Country Manager on workforce planning, succession strategies, and skills assessments, contributing to the implementation of HR plans.
• Support the implementation of efficient and consistent HR practices and processes, and proactively recommend policy improvements based on business and legislative changes.

4. Employee Relations & Experience

• Foster positive employee relations by promoting fair practices, aligning internal policies with best practices, and addressing business needs.
• Develop, execute, and measure the effectiveness of employee engagement initiatives, and champion employee wellness and welfare.
• Assist in the implementation and administration of reward and recognition programs to motivate and engage employees.

5. Learning, Development & Performance

• Assist in the coordination and delivery of learning and development programs within the country.
• Support the performance management process.

6. Compliance & Analytics

• Partner with the HRBP, Country Manager and line managers to ensure adherence to HR policies, standards, and procedures.
• Support HR audits, implement action plans, and ensure employee data is handled in accordance with compliance and data privacy standards.
• Ensure compliance with all relevant employment regulations and laws.
• Participate in benchmarking activities (e.g., HR metrics, employee surveys), analyze data to identify trends, and recommend solutions to improve performance, retention, and employee experience.

Required Skills or Experience

• Bachelor’s degree Human Resource Management with the prerequisite HR certification and valid membership to a professional body.
• A minimum of 5 years’ experience as a HR Generalist in a multinational organizational set up.
• Must have a good understanding of Employment Laws and management of employee relations.
• Experience in working in a fast-paced industry, preferably in Service Industry/ICT industry.  
• Excellent communication skills, both verbal and written, is essential.
• Critical thinker with proven track record in handling complex team dynamics.
• Ability to work independently, under pressure and meet tight deadlines.
• Ability to multitask and work with cross functional teams and different stakeholders to achieve a common goal.
• Demonstrated ability to work as part of a team.
• External Focus – have an eye on what is happening in the external market and be proactive in their approach to change.
• Must be Assertive with strong negotiation skills.
• Must have high emotional intelligence. 
• Ability to maintain confidentiality at all levels. 
• Excellent organizational and time management skills.
• Excellent analytical and problem-solving skills
• Attention to details.