Job Description
Job Summary
The HR Business Partner will serve as the primary HR liaison for individual client accounts, ensuring the delivery of tailored HR strategies and services that align with client business goals. The HR Business Partner will also collaborate with clients and internal teams to optimize talent management, resolve employee relations issues, and drive operational improvements.
Key Responsibilities
Client HR Account Management
- Act as the main point of contact for assigned client accounts, building and maintaining strong relationships with client leadership and stakeholders.
- Understand each client’s unique business objectives and challenges, and align HR strategies to support their goals.
- Advise clients on HR policies, compliance with employment laws, and best practices to mitigate risk and enhance workforce productivity.
- Analyze HR data and metrics to provide actionable insights and recommendations for continuous improvement.
HR Documentation and Records Management
- Ensure timely issuance of HR documents, such as employment contracts, renewals, letters, and memos.
- Maintain accurate and up-to-date employee records, including contracts, employee files, and HR-related documents.
- Ensure that employee records are securely stored and compliant with data protection regulations.
- Maintain an up-to-date filing system.
- Prepare monthly employee audit for all assigned clients.
Onboarding and Off boarding
- Oversee all outsourced staff engagement and manage the new hire orientation and exit process.
Talent Management & Employee Relations
- Handle staff inquiries related to HR policies, leave entitlements, and other HR-related matters.
- Work with senior management and clients to manage employee relations issues, ensuring fair practices and consistent application of policies.
- Investigate employee relations issues and work to ensure human resources-related decisions are consistent and fair.
Compensation and Benefits Administration
- Maintain a database of all employees of assigned clients, ensuring accuracy of information and up-to-date employee portal.
- Collect and verify employee data for payroll processing.
- Ensure 100% compliance to all payroll statutory in accordance with the statutory laws.
- Acquaint yourself with the various fees, taxes, pension (SSNIT & Tier 2) and other calculations on all assigned clients.
- Assist in invoice generation for client payment.
- Respond to employee enquiries on complaint about attendance, salary and other employee benefit payments.
- Assist in maintaining structured policy on complaint procedure.
- Assist to ensure 100% data on Ghana Card and SSNIT information on all staff.
- Monitor compensation and ensure equity & compliance and benefits are met.
- Manage all tier-2 related issues, including onboarding, update of employee details, and respond to employee enquiries or complaints.
General Administrative Duties
- Liaise with internal teams (recruitment, accounts, IT, training, etc.) to deliver holistic HR solutions that meet client needs.
- Identify opportunities for process improvements, cost reduction, and enhanced operational efficiencies as well as growth.
- Ensure the implementation and integration of HR systems and processes specific to each client account.
- Provide efficient operational support to other departments where needed.
- Ensure timely monthly submission of scanned employment documents of client employees.
- Stay current with industry trends and emerging HR technologies to drive innovation and best practice adoption.
- Ensure accountability by submitting timely weekly and detailed monthly reports to management
Required Skills or Experience
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Proficient in MS Office (MS Word and MS Excel, in particular).
- Working knowledge of HR best practices, employment laws, and regulatory compliance.
- Strategic thinker with a good understanding of HR practices.
- Ability to manage multiple client relationships simultaneously.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Strong attention to detail and problem-solving skills.
- Ability to manage and prioritize tasks in a fast-paced environment.
- Basic knowledge of HR procedures and records management.
- Professionalism and the ability to maintain confidentiality.
- A proactive and resourceful attitude.
- Exceptional interpersonal skills and the ability to work well with teams.
Note
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